Sometimes we all have issues with online services. Sometimes that’s user error, sometimes it’s the internet gods! Here are some tips to try if you are having issues with e learning:
Where are the mock paper mark schemes?
The mark schemes are listed separately under My Courses. They are called ‘Mock Paper Marking Guidances’.
When I enter my password to access the mock mark schemes, it doesn’t work.
The password for the mark schemes is not your login password. The password was sent in your welcome email. If you can’t find it, just email us and we will send it over again.
My students haven’t received their activation email.
This happens if the school IT servers have blocked us. Your welcome email had an attachment to pass to IT so that they add our email address to their white list. Please ask them to add [email protected] and [email protected] to their list and the block should lift. We will then have to set your student passwords manually this end. Please email us to request this.
When we try to move through a course, the site won’t let us, but it’s not been a problem before.
Please clear your cache. Our site updates frequently and sometimes you will be viewing a cached page without realising. If you clear your cache this block will disappear. Instructions for clearing your cache in Chrome are below.
I can’t login and I know my password is correct.
- Please check that you have left a space, or not left a space in your username.
- Check whether your are using caps or lowercase.
- If you have tried unsuccessfully 3 times, the site will lock you out for 15 minutes as a security precaution. If a student has tried more than 3 times, the site will permanently ban your school IP. Please email us to release this.
- Please clear your cache. Our site updates frequently and sometimes you will be viewing a cached page without realising. If you clear your cache this block will disappear. Instructions for clearing your cache in Chrome are below.